Question 1

What exactly is Espres?

Accepted Answer

Espres is route sales software for distribution businesses. It handles routes, customers, inventory, collections, and reports — through a web app and a mobile app that works offline.

Question 2

What kind of businesses is it for?

Accepted Answer

Any business with reps visiting customers in the field: bakeries, beverage distributors, grocery wholesalers, delivery hardware, B2B manufacturing, cleaning products, software distributors, and any operation with field reps. Teams from 1 to hundreds of reps.

Question 3

Who built Espres?

Accepted Answer

Espres was born in Mexico to solve a concrete problem distribution businesses face: losing time in Excel and WhatsApp just to know what happened today. Panificadora Estrella was the first real customer; today it serves companies across many industries.

Question 4

How much does it cost?

Accepted Answer

The Free plan is $0 forever, up to 5 users and 5,000 sales per month. The Pro plan is $9 USD per user per month ($179 MXN in Mexico) with 50,000 sales per user per month. Enterprise is custom for larger operations.

Question 5

Is the free plan really forever?

Accepted Answer

Yes. It's not a trial and it doesn't expire. If your operation fits in 5 users and half a gigabyte, use Free indefinitely.

Question 6

How is the Pro plan billed?

Accepted Answer

Monthly, for each active user on your account. No contracts, no annual lock-ins. Cancel anytime.

Question 7

Can I change plans?

Accepted Answer

Yes, any time. Upgrade to Pro as your team grows; drop to Free if you scale down.

Question 8

Does it really work offline?

Accepted Answer

Yes. The mobile app stores everything on the device and syncs when signal returns. Zero data loss.

Question 9

What happens to data when there's no signal?

Accepted Answer

It's saved locally and syncs automatically once connection returns. The rep notices nothing — they keep working as usual.

Question 10

Does it track reps via GPS?

Accepted Answer

Yes. Every visit is logged with the check-in location, and you can see your team's route in real time from the web dashboard. Useful for visit auditing, route optimization, and cutting fuel costs.

Question 11

Does Espres scan barcodes and print tickets?

Accepted Answer

Yes. The phone camera works as a barcode reader to speed up dispatch. When you close the sale, connect a Bluetooth thermal printer and issue the delivery ticket instantly.

Question 12

Does it support per-customer price lists?

Accepted Answer

Yes. Define agreed prices per customer and per-customer promotions; the app applies them automatically on every sale — your reps always charge the right margin without paper lists.

Question 13

Can I import my customers from Excel?

Accepted Answer

Yes. Upload your Excel/CSV with customers, products, or pricing from the web panel. We can help with large initial imports.

Question 14

Does Espres issue invoices (CFDI)?

Accepted Answer

Not directly for now, but we export sales data so you can push it into your billing system. Direct integration is on our radar.

Question 15

Is there an app for Android and iOS?

Accepted Answer

Yes, both. Search for "Espres" on Google Play and the App Store.

Question 16

How many reps fit in each plan?

Accepted Answer

Free: up to 5 users total (admin + supervisor + reps). Pro: unlimited at $179 MXN each. Enterprise: custom to your needs.

Question 17

Can I control what each rep sees?

Accepted Answer

Yes. Three roles: Admin (everything), Supervisor (operations), Rep (only their route and customers). Finer-grained permissions on the Enterprise plan.

Question 18

Do reps see cost prices?

Accepted Answer

Not by default. Reps only see selling prices. Cost data is reserved for Admin and Supervisor.

Question 19

Is my data mine?

Accepted Answer

Always. Your data is yours; we only host it.

Question 20

Can I export everything if I leave?

Accepted Answer

Yes. Export customers, products, sales, inventory, and reports any time from the web panel.

Question 21

Where is the data stored?

Accepted Answer

On Supabase infrastructure with servers in the U.S. Encrypted in transit and at rest.

Question 22

How secure is it?

Accepted Answer

Email authentication, hashed passwords, encrypted connection (HTTPS), per-organization isolation. Your company's data never mixes with another.

Question 23

Is support available in Spanish?

Accepted Answer

Yes — Mexican Spanish 100%. No chatbots: real people respond.

Question 24

How long does it take to get going?

Accepted Answer

Sign up and get started: under 5 minutes. Loading your first customers and routes: ~1 hour. Full team operating: 1-2 days on Free or Pro.

Question 25

Is there training?

Accepted Answer

Free and Pro: video tutorials and online guides. Enterprise: dedicated training included.

Frequently asked questions

About Espres

Free plan and pricing

Features

Team and permissions

Data and security

Support and implementation

Still have questions?